General
• What’s required to open an account with you?
• Do you offer drop shipping?
• Do you have a per order drop shipping fee?
• Do you have any minimum order amounts?
Shipping
• What carriers (UPS / FedEx / UPS) do you ship with?
• Do you add any shipping charges on top of what is charged by the carrier?
• What are the daily pick-up times for each carrier from your warehouse?
• When does an order need to be placed to ship the same day?
Ordering, Billing and Invoicing
• Do you assign customers a single sales representative?
• How long does it take to receive an invoice and tracking number for an order?
• Can I place orders by forwarding emails to you?
• Can I place and/or edit orders via your website?
• Do you accept credit cards, and which types?
• Do you have a live product and/or inventory feed on your website?
Returns
• What is your return policy?
• Do you charge a re-stocking fee?
• Do you pay shipping charges to replace defective items received by customers?
Historical and References
• How long have you been in business?
• How long have most of your sales representatives been in the industry?
• Do you operate any retail businesses in addition to your wholesale business?
• Can you provide a few existing customers who regularly order from you I could call as a
reference?
Niche Related
• What are the approximate margins for ____ types of products?
• What are your best selling brands?
• What are some of your best selling models in different categories?
• What type of end customers makes up the largest buying group for your products?
